1. When the documentation isn’t there, you write around it.
2. When the customers act rude you make like Salinger, and in doing so win even more renown.
3. A book has a beginning, middle, and end. Tech support has beginning, middle, and forfeiture.
4. No one expects an author to be familiar with every book every written.
5. No one asks an author to write things for them.
6. The world acknowledges your existence even when everything is going well.
7. New technology makes writing easier…and tech support unbearable.
8. Authors never have to take calls beginning wtih: “As an author of ten years, I know the problem “, also known as the Asshole’s Creedo.
9. Authors are never expected to fix pages broken in shipping.
10. An Author’s product never (or at least very rarely) breaks spontaneously with no apparent reason while in the possession of the rudest, most anal attentive, incompetant boobs to ever walk the Earth, a decidedly common tech support happenstance.
Bonus Reason: When they say ‘write what you know’ they don’t mean anything about tech support.
As one could devise: it’s been a long day of frustrated callers and frustrating calls. There really needs to be a stress breathalyzer test for phones. It’d save the world billions in medical bills and reclaimed productivity.
Happily for me, I’m almost finished with The Man in the High Castle. It’s easily the best part of this week. More on that soon.
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